Frequently Asked Questions (FAQs)


Customers who would like to terminate before their contract period ends or without notification period will have to pay a termination fee of $200.

We would encourage customers to complete their contract period or provide sufficient notice period to avoid having to pay the termination amount.

Yes, you may switch back to SP Group.

You will need to inform us on your request on the date of transfer preferred.

Please note that if you choose to switch to SP Group before your initial contract ends, there will be a S$200 early termination fee.

Customers who are on their renewal contract will be required to serve a 1-month notice period.

During the initial contract period, you can choose to terminate upon expiry of the agreement by giving 10 business days’ written notice to Tuas Power. If you choose to terminate earlier, there will be an early termination fee of S$200.

If you would like to terminate your contract during your renewal term, a 1-month notice is needed to avoid paying the early termination fee.

Choose to Save with Tuas

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