Frequently Asked Questions (FAQs)


Customers who would like to terminate before their contract period ends or without notification period will have to pay a termination fee of $200.

We would encourage customers to complete their contract period or provide sufficient notice period to avoid having to pay the termination amount.

Yes, you may switch back to SP Group.

You will need to inform us on your request on the date of transfer preferred.

Please note that if you choose to switch to SP Group before your contract ends, there will be a S$200 early termination fee.

During the initial contract period, you can choose to terminate upon expiry by giving 10 business days’ written notice to Tuas Power. In the case of auto-renewals, you may choose to terminate your contract within the first 30 days of your auto-renewal term. 

However, if you choose to terminate your contract prior to your contract expiry or past the first 30 days of auto-renewal term, an early termination fee of $200 will be incurred.

Choose to Save with Tuas

Fill up your details online and we’ll submit the request to transfer on your behalf to get greater electricity savings!


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