Frequently Asked Questions (FAQs)


SP Group will continue to provide meter reading services.

It is not necessary to submit your own reading.

However, if you wish to be billed on actual meter readings monthly, you may submit your meter readings through below self-help channels:
– Using SP Group Utilities Mobile app
– Through SP Utilities Portal

You need not submit meter readings if you are using AMI meters as the consumption will be automatically transmitted from your AMI Meter to SP Group.

It’s not compulsory to change your meter. Most residential premises today are using Cumulative meters to track electricity consumption.

If you prefer to switch to an Automated Metering Infrastructure (AMI) or a Smart Meter, a one-time fee of $40 will be charged to SP Group. Do note that there is no rush to change your meter.

SP Group takes approximately 1 month for the installation to happen.

The installation itself takes no more than 30 minutes and will cause a temporary disruption to your electricity supply.

There is no rush for you to replace your existing electricity meter to an AMI Meter, but if you wish to do so, you can contact SP Group directly.

Kindly note that an installation fee of $40 (before GST) is applicable.

If you do suspect your meter is faulty or providing a wrong read, you can inform us by calling us at 68386888 or send us an email at to request for SP to run a meter test. However, do note that a meter testing fee will apply.

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