Frequently Asked Questions (FAQs)


  • Will my electricity be cut off when I change my electricity retailer?

    As stated by SP Group, consumers will continue to receive their electricity supply as they used to and there will be no change to the way electricity is transmitted to them, regardless of their choice of electricity retailer.

    SP Group will continue to operate the national power grid, which transmits electricity throughout Singapore.

  • Do I contact Tuas Power if my power lines are damaged or if i experience a blackout?

    For urgent cases, you should call SP PowerGrid (24 hours power supply interruption) at 1800 778 8888 immediately or email to

    Otherwise you may contact us for assistance to liaise with SP PowerGrid on your behalf.

  • Who can I contact if I have more questions?

    Kindly find our contact info below:

    CusCare Hotline / Fax
    6838 6888
    9.00 am to 5.30 pm
    (Mondays to Fridays)

    9818 3310

    E-mail Us

  • What is SP's tariff rate?What is SP's tariff rate?

    It is the electricity tariff rate that SP Group will review and adjust quarterly to reflect the changes in the cost of electricity.

  • How do I update my mailing address?

    Please send us an e-mail at or call our Customer Care hotline at 6838 6888 to authorise us on the change.

    We will update the changes in your records with us as well as with SP Group.

  • I am using my residential location as home office, can I sign up for residential electricity plan?

    Do take a look at your electricity bills. If you are a Domestic account user, it will be stated under the [Account Type] in your SP-Services bill. You will be able to sign up for Tuas Power’s residential electricity plan if you are a Domestic customer.

    If you are a non-domestic customer, you can also enjoy savings from our Commercial price plans.

    Do contact us if you need more information and we will be happy to assist.

  • Who is EMA?

    The Energy Market Authority (EMA) is a statutory board under the Ministry of Trade and Industry. EMA serves as the regulator of the Open Electricity Market.

    For more information on EMA, please visit

  • Who is MSSL?

    SP Group

    The Market Support Services Licensee (MSSL) provides end-to-end market support services which include supply turn-on and disconnection, billing and payment collection, metering, data management and other customer services.

    SP Group (SPS), a wholly-owned subsidiary of SP Group, is the only Market Support Service Licensee (MSSL) for the electricity market in Singapore.

    For more information, you may visit

  • How to contact Singapore Power?

    For Billing / Utilities Account Enquiries, kindly call 1800 222 2333.

    For Electricity Supply Interruption, kindly call 1800 778 8888.

    You may visit SP website for more info.

  • Choose to Save with Tuas

    Fill up your details online and we’ll submit the request to transfer on your behalf to get greater electricity savings!


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    Need more information? Don’t worry, leave your details with us and we’ll be in touch to guide you through.