Billing & Payment

Frequently Asked Questions (FAQs)

Billing & Payment

  • Will I receive 2 bills after switching to Tuas Power?

    For your added convenience, Tuas Power tied up with SP Group to act as our billing agent.

    You will continue receiving one bill for all your utilities with Tuas Power’s lower electricity rates!

    You will be able to see precise electricity meter reading which derives at your consumption, in the exactly the way SP used to bill you.

  • When will I receive my first bill from Tuas Power?

    Tuas Power appoints SP Group as our billing agent, so you will continue receiving your bills as you are now, but with Tuas Power’s electricity rates.

    Your billing cycle remains unchanged.

  • Can I combine my residential and business bills?

    We are unable to provide the same billing services as business customers are currently billed by Tuas Power while the residential customers are being billed by SP Group.

    Therefore we unfortunately are not able to to make this payment arrangement.

  • Can I view bills online?

    You may sign up and log in to the [SP Utilities Portal]( to view your bills online or through SP Utilities’ mobile app.

    Tuas Power has tied up with SP Group for our residential customers to reduce the hassle of having to pay multiple bills! There is no charge for hardcopy bill.

    You may also use SP Utilities’ mobile app to submit your meter reading and to pay bills using credit card too!

  • I have not receive my bill. Who should I contact?

    Tuas Power appoints SP Group as our billing agent, which means you will continue receiving 1 SP Bill for your electricity, water and gas with Tuas Power’s electricity rates.

    Your billing cycle remains unchanged.

    For more enquiries on your bill, you can contact SP Group directly at 1800-2222333 or e-mail to for more details.

  • How do I make payment?

    Tuas Power have tied up with SP Group for our residential customers. For your convenience, your existing payment billing arrangement with SP will remain the same. There is no charge for paper bill. The payment modes SP is providing will continue.

    Payment modes include:

    • Recurring Payment using GIRO and DBS/POSB Everyday Card
    • Self Help Machines, you may pay your bill at SingPost, SAMs, NETS Self-Service Stations, AXS Stations, DBS/POSB/OCBC ATMs
    • Internet Banking for DBS, OCBC, UOB & Citibank
    • Counter Payment using cash, NETs, Cashcard payments at post offices & 7-Eleven stores
    • SP Utilities Mobile App
  • Do I need to sign up for a new GIRO payment?

    As Tuas Power uses SP Group as our billing agent, you will not need to arrange for any additional GIRO payments.

  • What happens if I don't make payment?

    A late payment fee of 1% will be imposed on default for late payment.

    In the event where payment is still not received, SP Group will serve a Notice of Termination.

    If payment is not made by the deadline as stated on the notice of termination, your account will be transferred back to SP Group in 10 business days and a $200 early termination fee will apply.

  • Choose to Save with Tuas

    Fill up your details online and we’ll submit the request to transfer on your behalf to get greater electricity savings!


    Enquire More

    Need more information? Don’t worry, leave your details with us and we’ll be in touch to guide you through.