Renewal Notice

Thank you for Choosing Tuas Power

Dear Customers,

Thank you for supporting Tuas Power.

With the recovery of the global economy post-COVID and the ongoing war, global energy prices have been surging at an unprecedented level. With current energy prices still rising, we had to make the difficult decision to adjust our price. The adjusted rates will be applicable to new or renewing customers, based on the current market pricing.

You have a choice of either of the following:

  1. Renewing on PowerFIX 12 plan for 12 months at $0.2956/kWh (GST Inclusive) with 20% discount off your first month’s electricity bill (View Factsheet) or
  2. Returning to SP Group*.

Customers will not be auto-renewed as we are unable to provide a rate lower than SP tariff, given the current situation.

Do visit https://cuscare.tpsupply.com.sg/tplus/ to select your renewal option 8 business days before your contract expiry. Customers who did not make any decision will be transferred to SP to take up tariff rates*.

Because we are here to stay, we need to keep our business viable. We are committed to serving our customers. Since the launch of OEM, we pride ourselves at offering the best rates and providing great customer experience, therefore we have close to 140,000 customers’ support and growing. We understand the impact of electricity cost on our customers and we will continue to do our best to bring competitive pricing.

Do contact us at cuscare@tuaspower.com.sg or call us at 6838 6888, should you require clarification.

*Only i) households and ii) businesses with an aggregated average monthly consumption of less than 4,000 kWh calculated across all its active accounts (contestable and non-contestable) registered under the same account holder are allowed to switch back to buying electricity from SP Group at the regulated tariff.

Domestic accounts under businesses with an average monthly consumption of at least 4,000kWh or more will purchase electricity from the Singapore Wholesale Electricity Market through SP Group at the wholesale electricity price.

Action required

 

Step 1 :

Visit T+ Portal or call 6838 6888

 

Step 2 :

Select your option to renew PowerFIX 12 at $0.2956/kWh (GST Inclusive) or tariff with SP Group*