Signed up for a 24 months fixed package two years ago. Renewed for another 24 months. Both times, I used the online portal. I found it EASY to use despite that I am a PIONEER GENERATION. The pricing and terms were TRANSPARENT. The fact that they can co-ordinate the billing with SP Utilities into a single bill is a BIG PLUS.
Been a Tuas Power customer since the start of Open Electricity in 2018. Customer service is friendly and knowlegeable. I also like that my utility bills are all consolidated in one bill by SP.
Lye Sun Woh
Just signed up fixed rate to lock in rate for 3 years. Integrated bill with SP Group so foresee no more problems using U-save.
I choose Tuas Power cos they are established and they give me the same SP bill. They promised nothing will change except I choose my rate. They are not the lowest price but after the staff shared with me on comparing those additional charges by the other companies, it seems to work out the same. So their rate is quite competitive.
Seamless registration and transition. The ability to keep the electricity bills with SP is a plus. No need for new GIRO arrangement is the best!
Sia Cheng Yong
It’s really convenient. I get the same SP bill but with savings now. Sign up online is less than 10 mins. No additional charge for physical bill and no additional admin fee or other charges. No need to change meter too. Everything still the same but you get savings now. Sign up now and there is still rebates. There is still 12 months free insurance plan. Start your savings.
Helped my mom switch to Tuas as she did not want the hassle of dealing with one more bill. SP billing is really convenient and she doesn't have to set up another GIRO payment. Switchover was hassle-free and she could enjoy cheaper electricity within a few weeks. I have also switched over to Tuas myself. It's okay that Tuas is not the cheapest as the difference between retailers amount to not even $2 per month. Just pick one and switch. I pick Tuas.
Mu Lao Hu
Signed up for a year already and has referred this to many of my family and friends. Alot of elderly has misconception that the bill will be cheaper for 1st mth then it will hike up and unable to enjoy any govt subsidies. Had called up b4 i sign with TP. The truth is , it is hassle free from transitioning over to paying the bill. What i like abt is the billing process which is the same as last time. Unlike other provider you will need to pay the electricity separately. Is simple especially for old folks who just pay the same without the need for them to adapt n remember which is which. To sum it up , everything is the same except is cheaper for your bills. Oh ya , the billing amt is consistent, not sudden hike up.
My monthly electricity bill drop from $150 to $100 after I make the switch to Tuas Power from SP services !!! Thus I highly recommend Tuas Power because they have excellent customer services too.
I am glad to choose Tuas Power. With excellent customer service to attend to my queries. Ease to sign up even online. Plus no confusion from bill separation and also no 5 dollars monthly charges for paper bill Perfect and thumbs up Tuas Power
I am moving over from another OEM supplier and I am really happy with the customer service responsiveness of Tuas Power. I found the customer service agents to be very helpful and they did everything that was required, on time. Another nice aspect is that their billing is integrated with SP Services!