Helpie FAQ

Sign Up

  • Why do I need to provide the last 4 characters of NRIC or FIN for sign up?

    The last 4 characters of NRIC or FIN is required for verification purpose.

  • How long does it take to switch to Tuas Power?

    With your completed online application and documents received by Tuas Power, it will take about 2 to 3 weeks for your transfer to Tuas Power to be completed.

    Tuas Power will submit your application based on your preferred transfer date to SP Group and they will inform us if your preferred transfer date can be achieved.

    In the event that the preferred transfer date cannot be achieved, SP will assign another date for the transfer.

    SP will send you a letter to inform you of the transfer together with updates on your security deposit.

  • Do I have to pay any additional fees to switch?

    Not to worry, there are no additional third party fees or charges to switch from SP to Tuas Power!

    All of our standard and non-standard price plans are all in and will not consist of recurring monthly charges.  The rate you have signed up for is the rate you will be billed for the contract period.  You will not get surprised charges.

  • Can I switch on behalf of my parents?

    Yes, you can switch on behalf of your family/spouse or others if you have their consent. Please fill up the sign up form as per the owner’s details.

    On our end, we will help to verify that the owner (main account) is aware and consents that you will be switching on their behalf, so no worries!

  • How do I sign up?

    Easy!

    Step 1: Choose an electricity plan that fits you to a T.

    Step 2: Ensure that you have read through the advisory note, factsheet and terms and conditions that contain important information of your chosen electricity plan.

    Step 3: Sign up on our website, or at any of our roadshows! Tuas Power will handle the transfer for you.

    You can also leave your details below for us to get in touch.

  • How to open/close an utilities account?

    In Singapore, all households are required to open an Utilities Account (For water, electricity, gas and/or refuse collection services) with SP Group for the supply of utilities.

    If you’re moving houses, you would need to close your current utilities account with SP Group and open a new account for the new address.

    Thereafter, you may sign up with Tuas Power or inform us if you are an existing residential customer, we will put in a transfer request for your electricity account.

    You may visit the SP website for more information.

  • Do I need to inform SP Group when I switch?

    Tuas Power will help new customers inform SP Group after you sign up for an electricity plan.

    There is no further action required on customer’s end.

  • What documents do I need to provide?

    If you are eligible, you may sign up by selecting a price plan that best suits your needs.

    You will need to provide the following:

    • Eligible Premise address;
    • NRIC Number of the applicant (For verification purpose);
    • SP account number and image of last SP Bill;
    • Tenancy agreement if you are the tenant of the premise
  • Can I use referral code and promo code at the same time?

    Unfortunately, we do not allow the stacking of campaign and referral codes.

    You can opt to use a campaign code or a referral code that you have gotten from your friend.

  • How can I transfer from other retailers to Tuas Power?

    If you are switching in from another retailer, kindly indicate 1) your current Electricity Retailer & 2) your MSS Account Number in the online application form as these details are necessary for the transfer. Do attach your latest electricity bill or SP bill for our reference.

    As SP is our billing agent, do take note you will be required to top up the security deposit with SP Group which had been partially refunded to you previously when you switched retailer (not applicable if your current retailer also engages SP as its billing agent).

    Kindly contact us if you require a different commencement date. Do take note that any change in commencement date is subject to confirmation from all parties. You may wish to consult your current retailer for assistance with your current contract with them.

    Should you need further assistance, please contact our hotline at 6838 6888 from 9am to 5.30pm, Mondays to Fridays except Public Holidays or email us at cuscare@tuaspower.com.sg

  • What is my SP Account Number or MSS Account Number?

    If you are currently with SP, you will find the 10-digit SP Account number on the top-right hand corner of your bill.

    If you are with other Electricity Retailers or Wholesale Electricity Market, look for a 10-digit number starting with ‘93xxxxxxxx’.