We have both Standard and Non-Standard Plans as part of providing a variety to suit different customers.
Our price plans for fixed rates (18 and 36-month contracts) are classified as Non-Standard Plans due to 2 main reasons:
- The contract duration is not the EMA standard of 6, 12 or 24 months. Some customers might prefer a different contract duration, so Tuas Power provides for these customers.
- For a Standard Product’s Auto Renewal rate, it has to be the same product type as the initial contract (for e.g. When you have signed a Discount Off Tariff Plan, you will renew as a Discount Off Tariff Plan). For Auto Renewal rates for a Non-Standard Product, it need not follow the same product type during renewal but the rates must be lower than regulated tariff at point of renewal. (e.g. When you have signed a Fixed Plan, you can renew to a Fixed or Discount Off Tariff plan).