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Archives: FAQs

Who can I contact if I have more questions?

Kindly find our contact info below: CusCare Hotline / Fax 6838 6888 9.00 am to 5.30 pm (Mondays to Fridays) WhatsApp 9818 3310 E-mail Us cuscare@tuaspower.com.sg

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February 23, 2023, Written by 0 comment

Do I contact Tuas Power if my power lines are damaged or if i experience a blackout?

For urgent cases, you should call SP PowerGrid (24 hours power supply interruption) at 1800 778 8888 immediately or email to esc@singaporepower.com.sg. Otherwise you may contact us for assistance...

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February 23, 2023, Written by 0 comment

Will my electricity be cut off when I change my electricity retailer?

As stated by SP Group, consumers will continue to receive their electricity supply as they used to and there will be no change to the way electricity is transmitted...

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February 23, 2023, Written by 0 comment

I am a current Tuas Power customer for my business. Is there a corporate rate?

Thanks for your support! For corporate rates, kindly contact us with your Company’s Name and Account Number and we will be in touch shortly. We look forward to serving...

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February 23, 2023, Written by 0 comment

I have received a renewal notification letter. What should I do?

You can log in to T+ Privilege portal to renew your contract. If we do not receive any further instructions from you before the stipulated deadline indicated on the...

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February 23, 2023, Written by 0 comment

How do I renew my contract?

You can login to T+ Privilege portal to renew your contract. If we do not receive any new instructions from you before the stipulated deadline in renewal letter, your...

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February 23, 2023, Written by 0 comment

How do I know if my contract is due for renewal?

We will send you a notification on renewal at least 10 business days prior to your contract expiry. Alternatively, you can login to T+ Privilege portal to check your...

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February 23, 2023, Written by 0 comment

What do I do if my meter is faulty?

If you do suspect your meter is faulty or providing a wrong read, you can inform us by calling us at 68386888 or send us an email at cuscare@tuaspower.com.sg...

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February 23, 2023, Written by 0 comment

How long does it take to switch to an AMI meter?

SP Group takes approximately 1 month for the installation to happen. The installation itself takes no more than 30 minutes and will cause a temporary disruption to your electricity...

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February 23, 2023, Written by 0 comment

Must I change my meter if I want to switch?

It’s not compulsory to change your meter. Most residential premises today are using Cumulative meters to track electricity consumption. If you prefer to switch to an Automated Metering Infrastructure...

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February 23, 2023, Written by 0 comment