If you are switching in from another retailer, kindly indicate 1) your current Electricity Retailer & 2) your MSS Account Number in the online application form as these details are necessary for the transfer. Do attach your latest electricity bill or SP bill for our reference.
As SP is our billing agent, do take note you will be required to top up the security deposit with SP Group which had been partially refunded to you previously when you switched retailer (not applicable if your current retailer also engages SP as its billing agent).
Kindly contact us if you require a different commencement date. Do take note that any change in commencement date is subject to confirmation from all parties. You may wish to consult your current retailer for assistance with your current contract with them.
Should you need further assistance, please contact our hotline at 6838 6888 from 9am to 5.30pm, Mondays to Fridays except Public Holidays or email us at cuscare@tuaspower.com.sg.
