Can I combine my residential and business bills?
We are unable to provide same billing services as business customers are currently billed by Tuas Power while the residential customers are being billed by SP Group.
Read MoreWe are unable to provide same billing services as business customers are currently billed by Tuas Power while the residential customers are being billed by SP Group.
Read MoreDuring the initial contract period, you can choose to terminate upon expiry of the agreement by giving 10 business days’ written notice to Tuas Power. If you choose to...
Read MoreYes, you may switch back to SP Group. You will need to inform us on your request on the date of transfer preferred. Please note that if you choose...
Read MoreCustomers who would like to terminate before their contract period ends or without notification period will have to pay a termination fee of $200. We would encourage customers to...
Read MoreFor Billing / Utilities Account Enquiries, kindly call 1800 222 2333. For Electricity Supply Interruption, kindly call 1800 778 8888. You may visit SP website for more info.
Read MoreSP Group The Market Support Services Licensee (MSSL) provides end-to-end market support services which include supply turn-on and disconnection, billing and payment collection, metering, data management and other customer...
Read MoreThe Energy Market Authority (EMA) is a statutory board under the Ministry of Trade and Industry. EMA serves as the regulator of the Open Electricity Market. For more information...
Read MoreDo take a look at your electricity bills. If you are a Domestic account user, it will be stated under the [Account Type] in your SP-Services bill. You will...
Read MorePlease send us an e-mail at cuscare@tuaspower.com.sg or call our Customer Care hotline at 6838 6888 to authorise us on the change. We will update the changes in your...
Read MoreIt is the electricity tariff rate that SP Group will review and adjust quarterly to reflect the changes in the cost of electricity.
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