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Archives: FAQs

Can I combine my residential and business bills?

We are unable to provide same billing services as business customers are currently billed by Tuas Power while the residential customers are being billed by SP Group.

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February 25, 2023, Written by 0 comment

What is the notice period for termination?

During the initial contract period, you can choose to terminate upon expiry of the agreement by giving 10 business days’ written notice to Tuas Power. If you choose to...

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February 23, 2023, Written by 0 comment

Can I switch back to SP?

Yes, you may switch back to SP Group. You will need to inform us on your request on the date of transfer preferred. Please note that if you choose...

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February 23, 2023, Written by 0 comment

What are your penalty fees if I want to terminate my contract?

Customers who would like to terminate before their contract period ends or without notification period will have to pay a termination fee of $200. We would encourage customers to...

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February 23, 2023, Written by 0 comment

How to contact Singapore Power?

For Billing / Utilities Account Enquiries, kindly call 1800 222 2333. For Electricity Supply Interruption, kindly call 1800 778 8888. You may visit SP website for more info.

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February 23, 2023, Written by 0 comment

Who is MSSL?

SP Group The Market Support Services Licensee (MSSL) provides end-to-end market support services which include supply turn-on and disconnection, billing and payment collection, metering, data management and other customer...

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February 23, 2023, Written by 0 comment

Who is EMA?

The Energy Market Authority (EMA) is a statutory board under the Ministry of Trade and Industry. EMA serves as the regulator of the Open Electricity Market. For more information...

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February 23, 2023, Written by 0 comment

I am using my residential location as home office, can I sign up for residential electricity plan?

Do take a look at your electricity bills. If you are a Domestic account user, it will be stated under the [Account Type] in your SP-Services bill. You will...

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February 23, 2023, Written by 0 comment

How do I update my mailing address?

Please send us an e-mail at cuscare@tuaspower.com.sg or call our Customer Care hotline at 6838 6888 to authorise us on the change. We will update the changes in your...

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February 23, 2023, Written by 0 comment

What is SP’s tariff rate?

It is the electricity tariff rate that SP Group will review and adjust quarterly to reflect the changes in the cost of electricity.

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February 23, 2023, Written by 0 comment