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Archives: FAQs

Is it compulsory for me to switch?

It is not compulsory for consumers to switch to a retailer. Consumers who prefer to stay with SP Group to buy electricity at the regulated tariff can continue to...

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June 6, 2022, Written by 0 comment

Who is eligible for the Open Electricity Market?

All households will have the option to switch from SP to another electricity retailer. Consumers under the Pay-As-You-Use (PAYU) metering scheme with SP Group can perform the switch after...

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June 6, 2022, Written by 0 comment

What is the Open Electricity Market?

The Open Electricity Market is the last phase of the liberalisation of the electricity market. It allows all residential households and businesses in Singapore to choose their electricity retailer.

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June 6, 2022, Written by 0 comment

What is my SP Account Number or MSS Account Number?

If you are currently with SP, you will find the 10-digit SP Account number on the top-right hand corner of your bill. If you are with other Electricity Retailers...

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June 6, 2022, Written by 0 comment

How can I transfer from other retailers to Tuas Power?

If you are switching in from another retailer, kindly indicate 1) your current Electricity Retailer & 2) your MSS Account Number in the online application form as these details...

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June 6, 2022, Written by 0 comment

Can I use referral code and promo code at the same time?

Unfortunately, we do not allow the stacking of campaign and referral codes. You can opt to use a campaign code or a referral code that you have gotten from...

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June 6, 2022, Written by 0 comment

What documents do I need to provide?

If you are eligible, you may sign up by selecting a price plan that best suits your needs. You will need to provide the following: Eligible Premise address; NRIC...

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June 6, 2022, Written by 0 comment

Do I need to inform SP Group when I switch?

Tuas Power will help new customers inform SP Group after you sign up for an electricity plan. There is no further action required on customer’s end.

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June 6, 2022, Written by 0 comment

How to open/close an utilities account?

In Singapore, all households are required to open an Utilities Account (For water, electricity, gas and/or refuse collection services) with SP Group for the supply of utilities. If you’re...

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June 6, 2022, Written by 0 comment

How do I sign up?

Easy! Step 1: Choose an electricity plan that fits you to a T. Step 2: Ensure that you have read through the advisory note, factsheet and terms and conditions...

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June 6, 2022, Written by 0 comment